Legal


Trademark Information

The following trademarks and all related logos and designs used herein are owned by Frog's Leap. Registered in the U.S. Patent and Trademark Office.



Frog's Leap®
Ribbit®
TFWYHF®
Time's Fun When You're Having Flies!™

The use or misuse of these trademarks or any content of this site is strictly prohibited.



Security Statement

For your security, our web based ordering process utilizes the most up to date Secure Socket Layer (SSL) technology. This software ensures that all sales transaction information is transferred safely via encrypted methods.



Orders & Shipping

2021 Holiday Ordering Deadlines and Details

To Receive for Christmas, With Delivery by Friday, December 24th

  • Shipping Inside California - Order by Thursday, December 16th
  • Shipping Outside California -
    • Ground Service: Order by Monday, December 13th
    • 2-DayAir Service: Order by Thursday, December 16th

To Receive for New Year’s Eve, With Delivery by Thursday, December 30th

  • Shipping Inside California - Order by Wednesday, December 22nd
  • Shipping Outside California -
    • Ground Service: Friday, December 17th
    • 2-Day Air Service: Order by Wednesday, December 22nd

Gift Certificate Order Deadline

  • Delivered by Postal Mail within 7 business Days
  • E-certificates delivered same day when ordered before 10 a.m. PST Monday through Friday


Ground shipping is included on all 3L, 6L, and 9L bottles. All other sets will ship for $15 per gift. Each gift set will ship separately.

Other orders of 6 bottles or more shipping to one address will ship for $15, use the code FLATRATE15 at checkout.

All other items will ship for current market rates as calculated at checkout.

All wine deliveries must be addressed to and accepted by someone over the age of 21. If not deliverable, packages will be returned to the winery - return and reshipping fees will apply. DOB is required for the purchaser.

Holiday orders received after 9 a.m. PST will be processed the following business day. Most will require one to two business days for processing but we will do our best to ship same day, whenever possible.

Holiday orders will ship Monday through Friday. If included with your order, your personalized gift message will be enclosed on Frog’s Leap stationary.

Packages will be held for all destinations experiencing freezing temperatures to be shipped once the weather improves and may arrive after the holidays. Please order early!

Frog’s Leap cannot be held responsible for delivery delays beyond the winery’s reasonable control due to circumstances such as extreme weather, natural disasters, carrier errors, etc.

Please note, Frog’s Leap will be closed on the following days this season:
11/25, 11/26, 12/23 - 12/25, 12/31-1/1.




All in-stock wines purchased at the winery or on frogsleap.com will be processed and shipped within five-business days, unless held for extreme weather. We ship Monday through Wednesday; the transit time of your order will depend on the delivery address and shipping method. If a shipping method isn’t selected at the time an order is placed, it will ship FedEx 2-day air. If you require delivery by, or after a specific date, please ring us at 707 963 4704 or respond to your order confirmation email.

Federal law requires that a person over the age of 21 sign for all alcohol deliveries, there are no exceptions. To that end, we strongly recommend shipping to a business address or a FedEx location. Any missed delivery attempts, re-directs and returns will put the quality of your wine at risk and fees will apply. See below for applicable fees.

All order changes and address corrections requested after a shipment has been initiated will be subject to applicable fees.

To ensure that your wines are delivered in same condition that they leave the winery, we store our wine in temperature-controlled conditions, carefully inspect bottles before they ship and hold shipments during times of extreme weather. If your order is held for weather, we will contact you by email with details and instead ship your order as soon as conditions allow. We ship our wines via FedEx.

You will receive an email when your order is in route to the email address provided at the time your order was placed. You are responsible for receiving and reviewing your shipping and delivery details, please add shop@frogsleap.com to your safe senders list. For maximum visibility and control of your deliveries, we recommend you establish a profile with FedEx Delivery Manager on their website

We ask that you please inspect your Frog’s Leap delivery as soon as it arrives. If anything is broken in transit please let us know immediately so we may file a claim with the carrier and take action to remedy the situation. Please note that we will be unable to replace broken bottles if we are not notified within 30 days of delivery.

Frog’s Leap cannot be held responsible for delivery delays outside of our reasonable control due to circumstances such as extreme weather, natural disasters, carrier errors, etc.


Return Policy

We’ve learned over the decades that even with the highest of quality standards, occasionally bottles are flawed or damaged. If you suspect that something may be wrong with a bottle you’ve received, please let us know so we may help.

We take great pride in our craft and hope to ensure that you always enjoy your Frog’s Leap wines. If you find that for any reason you are not satisfied with the quality of the wines you’ve received, you may return any unopened bottles within 30 days of receipt, for a refund, less applicable shipping and handling fees. Refunds will be issued only once the returned bottles have arrived back at the winery and have passed careful inspection.

Only wines purchased directly from Frog’s Leap winery or frogsleap.com are eligible for return. Returns must be initiated within 30 days of delivery and will be refunded to the original payment method, less applicable shipping and handling fees. Call us at 707 963 4704

Orders canceled once a shipment is initiated and shipments refused at delivery will also be subject to applicable shipping and handling fees.


Fees

Current shipping rates apply to all shipments from Frog’s Leap as determined by shipping method and delivery destination.

A $25 return fee will be assessed for eligible returns and missed deliveries.

A $15 handling fee will be assessed for all address corrections, carrier redirects and holds requested after a shipment is initiated.

Shipping fees are non-refundable.

Current shipping rates apply to all reshipments.


Where We Ship

In compliance with current state laws, Frog’s Leap wines ordered in the shop can be shipped to the following states:

AK, AZ, CA, CO, CT* (license # LSW.0000673), DC, FL, GA*, HI*, IA, ID, IL*, KS, MA, MD, ME, MI*, MN, MO, MT, NC*, ND*, NE*, NH, NJ*, NM,* NV, NY*, OH*, OR, PA*, SC*, SD*, TN*, TX*, VA, VT*, WA* (license # 079184), WI*, and WV*.

*Tax on freight is charged and remitted as required by state laws and regulations



Privacy Policy

Thank you for your interest in Frog’s Leap! Rest assured that any information that you provide to Frog’s Leap through signing our Guestbook or through an on-line purchase will not be shared or sold to other companies or individuals. All on-line orders placed on our website require a credit card which will be transmitted via secure and encrypted methods. In addition, we use standard security measures to protect the information you give us, but of course cannot guarantee that those measures will always work perfectly. This policy applies only to information collected through the Frog's Leap site. Our site contains links to other sites that we think may interest you. Please be aware that when you follow one of these links, you will leave our site. And while we encourage third parties to follow appropriate privacy standards, we cannot be responsible for their actions, the content of their sites, or any products or services they offer. When you sign our guest book, you agree to allow us to send you information regarding Frog's Leap and its products. If you'd prefer not to receive this information, please do not sign the guest book. You should also avoid signing the guest book if under age 21.